Just Casino Verification
Just Casino verification takes three uploads - photo ID, proof of address and proof of your payment method - so your withdrawals go out without a pause.
- Upload in your profile
- SSL-protected site
- 18+ players only
The short answer
JustCasino asks for a photo ID, a proof of address and proof of your payment method, uploaded on the Documents page of your profile. Its terms say the review can take up to 3 business days once everything is in, and withdrawals may wait until your account is fully verified.
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Pre-flight check
What JustCasino checks - and why it asks at all
Three documents, one goal: making sure the money leaves in the right hands.
Every real-money casino has to know who it pays, and JustCasino is no different. The check is known as KYC - know your customer - and it answers three simple questions. Are you who you say you are? Do you live where your account says you live? And is the card or e-wallet you deposited with really yours? Get those three answered and your account is fully verified.
Photo ID
Proves your name and that you're 18 or over. The terms simply say "ID"; a passport or a photo driving licence is what most players send.
Proof of address
A utility bill or bank statement with your name and home address. It ties the account to a real place and a real person.
Payment method
A card photo with the middle digits covered, or a screenshot of your e-wallet. It shows the money came from an account in your name.
Why the fuss? Partly it's the law that every licensed operator lives under - anti-money-laundering rules are the reason deposits have to be played through before they can be cashed out. Partly it's protection for you: if someone ever got hold of your login, they still couldn't send your winnings to their own wallet. The house rules behind it are short and worth knowing.
Minimum age
18+
proof may be asked
Accounts
1
per person
Deposit turnover
3x
before a withdrawal
Min withdrawal
€20
once you're verified
One more rule sits right next to KYC: JustCasino doesn't accept third-party payments. Deposits must come from a card, bank account or e-wallet registered in your own name - which is exactly why the payment proof is on the list. You'll find the full list of cashier options on the payments section of our homepage.
Countdown
How to verify your JustCasino account in five steps
Ten minutes of prep now, no waiting when you hit a win later.
You don't have to wait until you request a withdrawal. The Documents page sits in your profile from day one, so you can upload the moment your account is open. Here's roughly what it looks like once a couple of files have gone through.
Please add a photo of the card you deposited with - cover the middle digits.
Upload document- Confirm your email
Open the welcome letter JustCasino sends after sign-up and click the verification link to activate the account.
- Match your profile to your papers
Check that the name, address and phone number in My Account read exactly as they do on your ID and your bill or statement.
- Open the Documents page
Sign in, open your profile and go to the Documents page - that is where every upload goes and where each file shows its status.
- Upload the three proofs
Add a photo ID, a proof of address such as a utility bill or bank statement, and proof of the payment method you deposited with.
- Watch the status and stay reachable
Check the Documents page for approvals, answer any follow-up in live chat, and keep your phone on in case the team calls to finish the check.
That's the whole mission. Once all three documents show as approved, your account is fully verified. Keep your details current: if something changes - a new card, a new address or a refund request - expect a fresh document request for that one item. If you want a head start while the team reviews your files, the first deposit of the welcome package is 100% up to €500 + 100 free spins.
Cargo manifest
Documents that pass first time: KYC checklist for Irish players
Most rejections come down to the photo, not the paper. Pick the right document, show everything the team needs to read, and avoid the slip that sends it back.
| Check | Good pick | Must show | Common slip |
|---|---|---|---|
| Photo ID | Passport | Photo page | Cropped edges |
| Photo ID | Driving licence | Both sides | Flash glare |
| Address | Utility bill | Name, address | Old bill |
| Address | Bank statement | Name, address | Half page |
| Card | Card photo | Your name | Digits uncovered |
| E-wallet | Account screenshot | Your name | Name cut off |
Swipe the table sideways to see every column.
For proof of address, an electricity, gas or broadband bill or a statement from your Irish bank is the usual choice. JustCasino doesn't publish a maximum age for the document, so the newest one you have is the safest bet. The name on it should match your ID letter for letter - if your bank still has you under a maiden name or a shortened first name, send a different document or mention it in live chat.
For the payment proof, cover the middle digits of the card number but leave your name visible. With an e-wallet like Skrill, Neteller, Jeton or MiFinity, a screenshot of the profile or account page that shows your name is what the team looks for.
Photo tip: lay the document flat on a dark table near a window, switch the flash off and shoot from straight above. All four corners in frame, every line readable when you zoom in - that's the photo that gets approved.
Turbulence
Why verification documents get sent back - and the quick fix
A document marked for another look isn't a verdict on you. It usually means one detail couldn't be read or didn't match. These are the six situations players run into most, with the fix for each.
Blurry or glaring photo
Text the team can't read is text they can't check. Retake it in daylight, no flash, phone held steady and parallel to the page.
Cropped document
Missing corners or a cut-off edge look like an edited file. Leave a little table showing around all four sides.
Name mismatch
"Seán" on the passport and "Sean" on the account, or a middle name on one and not the other. Fix the profile or tell live chat before you upload.
Non-Latin document
Papers in Latin or Cyrillic letters are fine. For other alphabets, the casino can ask for a video call where you show the document on camera.
Payment proof missing
The step most people forget. Add the card photo or e-wallet screenshot for the method you actually deposited with, not a different one.
Address doesn't match
Moved recently? Update the address in your profile first, then upload a bill or statement sent to the new place.
Two more things can trigger a fresh request even on an account that's already verified: a refund claim, where the terms say proof of payment-method ownership may be asked for, and a new deposit method you haven't used before. Neither is unusual, and both are sorted with the same Documents page.
Mission control
Verification stalled? Four moves that get it moving
If a document has sat on Pending for a while or bounced twice, don't keep firing the same file at the upload button. Work through these in order.
- Read the status
The Documents page shows which file needs attention. Start there, so you fix the right one.
- Re-shoot, don't re-send
Take a new photo rather than uploading the old one again. Clear, flat, four corners in frame.
- Ask live chat
The 24/7 live chat can tell you exactly what's missing. The Support page also has an email form.
- Stay reachable
The team may email or call the number on your account. Keep both current and answer when they get in touch.
On timing: the terms give up to 3 business days once every requested document is in, and the clock really depends on two things - how clean your files are and how long the queue is that day. A full, readable set sent in one go is quicker than three uploads spread over a week. The terms also give the team two weeks to reach you about a pending withdrawal, so a missed call or an unread email is the one thing that genuinely slows things down.
Good habit: with the paperwork sorted, set a deposit limit that suits your budget. Our deposit limits guide shows how it works at JustCasino.
Signal vs noise
Six KYC myths that trip players up
A lot of what gets repeated about casino verification is half-true at best. Here's how it actually works at JustCasino.
Being asked for documents means something is wrong with my account.
It's routine. The terms let JustCasino confirm any player's identity before paying out, big win or small.
I can't deposit or claim a bonus until I'm verified.
You land on the deposit page right after sign-up. Verification is about cashing out, not getting started.
Covering digits on my card will get the photo rejected.
Covering the middle digits is exactly what's asked. Your name should stay visible.
Documents that aren't in English can't be verified.
Latin or Cyrillic letters are accepted, and any other alphabet can go through a short video check.
I can pay with my partner's card as long as my own ID is on file.
Third-party payments aren't accepted. Every deposit method has to be registered in your name.
Once verified, I can withdraw a deposit I never played.
Anti-money-laundering rules still apply: each deposit is wagered 3x before it can be withdrawn.
Got the three documents ready? Upload them now, then head to the JustCasino lobby knowing your first withdrawal won't be waiting on paperwork.
Quick answers
Your JustCasino KYC questions, answered
How long does Just Casino verification take?
The JustCasino terms say the review can take up to 3 business days once every requested document has been provided. In practice it depends on how clear your files are and how busy the queue is, so sharp photos uploaded in one go are the quickest route.
Do I have to verify before I can deposit and play?
No. After sign-up you land straight on the deposit page and can play right away. Verification matters when you cash out: the casino can confirm your identity before it pays a withdrawal, so uploading early saves waiting later.
What counts as proof of address in Ireland?
A utility bill or a bank statement showing your full name and home address - an electricity, gas or broadband bill works, as does a statement from your bank. Use the most recent one you have and make sure all four corners are in the photo.
How do I prove my payment method?
For a debit card, send a photo of the card with the middle digits covered and your name visible. For an e-wallet such as Skrill, Neteller or MiFinity, a screenshot of your account page showing your name does the job. Methods must be registered in your own name.
My ID is not in Latin letters. Can I still verify?
Yes. Documents in Latin or Cyrillic letters are reviewed as normal. If yours use another alphabet, JustCasino can ask for a short video verification where you show the document on camera instead.
Will JustCasino phone me during KYC?
It might. The terms allow a call to the number on your account as part of the check, so keep it up to date. If you would rather talk it through first, the 24/7 live chat is the fastest way to reach the team.
Can I upload my documents from my phone?
Yes. The site works in any mobile browser on iOS and Android, and there is an installable web app too. Snap the photo, open the Documents page in your profile and upload it straight from the phone.
Is my personal data safe with JustCasino?
The site runs on SSL encryption, and the brand states it uses personal information only to provide its gaming services. The operator, Just Entertainment B.V., holds Curaçao Gaming Authority licence OGL/2024/164/0246 - more on the About page.
Next stop
Keep reading
Paperwork done, launch window open
Get your three documents in early, then enjoy the €5,000 + 400 free spins welcome package over five deposits without a pause at the finish line.
Get Verified & Play